These Terms govern your use of the Kukdukoo apps and website, operated by PawanVeg Service Pvt. Ltd., Jhabua, Madhya Pradesh. By using Kukdukoo you accept these Terms.
1. What Kukdukoo is
Kukdukoo is a delivery platform. We connect you with local shops and restaurants and arrange for a delivery partner to bring your order to you. The shop prepares and is responsible for the goods; we are responsible for the platform and the delivery service.
2. Who may use it
- You must be 18 or older to place an order.
- You must give a correct mobile number and a correct delivery address. Orders are delivered to the address you enter.
- One account per person. Do not use someone else's account or share your OTP.
3. Orders and prices
- Prices, item availability and delivery charges are shown in the app before you confirm, and are what apply to your order.
- Fresh meat, chicken and fish are sold by weight. Small variation in weight after cutting and cleaning is normal, and the app shows the price for the listed weight.
- A shop may decline an order — for example when an item has run out or the shop has closed. If that happens you are told in the app, and you pay nothing.
- We deliver only within our serviceable area in and around Jhabua.
4. Payment
The app also carries a simple in-app wallet used for refunds and cashback. It can be spent on future orders. It cannot be topped up with money, and it cannot be withdrawn as cash.
5. Delivery
- Delivery times shown in the app are estimates, not guarantees. Weather, traffic and how busy the shop is all affect them.
- Please be reachable on the number you registered. If the delivery partner cannot reach you or find the address, the order may be returned and the amount may not be refunded.
- Please check your order at the door. Tell us straight away if something is wrong — it is much easier to fix then.
6. Cancellation and refunds
See our Refund & Cancellation Policy, which forms part of these Terms.
7. For shops (Kukdukoo Partner)
- You are responsible for the quality, weight, hygiene and legal compliance of everything you sell, including all applicable food-safety and licensing requirements.
- You must keep your menu, prices and stock up to date in the app, and accept or decline orders promptly.
- Our commission and the payout schedule are as agreed with you and as shown in your app.
- Repeated cancellations, wrong weights or unhygienic handling may lead to your shop being suspended from the platform.
8. For delivery partners (Kukdukoo Captain)
- You must hold a valid driving licence and vehicle documents, and upload them for verification.
- You must follow traffic law, wear a helmet, and never use the phone while riding.
- Cash collected on delivery belongs to Kukdukoo and the shop, and must be settled as agreed.
- Your location is shared while you are switched ON as Available — see the Privacy Policy. You may switch OFF at any time.
- You work as an independent partner, not as our employee, unless a separate written agreement says otherwise.
9. Things you must not do
- Place fake or abusive orders, or misuse offers and coupons.
- Abuse, threaten or harass shop staff, delivery partners or our team.
- Try to break into, copy, or interfere with the apps or our systems.
We may suspend or close an account that does any of this.
10. Our liability
We take responsibility for the delivery service we provide. We are not liable for the shop's own acts, for indirect or consequential loss, or for delays caused by events beyond our control. Nothing here limits any right you have under Indian consumer law.
11. Changes
We may update these Terms. The "Last updated" date above shows the current version, and continued use of Kukdukoo after a change means you accept it.
12. Governing law
These Terms are governed by the laws of India. The courts at Jhabua, Madhya Pradesh, have jurisdiction.
13. Contact
- Email: support@pawanveg.in
- Phone: +91 90092 22683
- Address: 143, Gopal Colony, Jhabua, Madhya Pradesh – 457661