Delete Your Account

You can permanently delete your Kukdukoo account and the personal data attached to it at any time. This page explains how, and exactly what is removed.

It applies to all three of our apps — Kukdukoo (com.kukdukoo.customer), Kukdukoo Partner (com.kukdukoo.partner) and Kukdukoo Captain (com.kukdukoo.captain).

Method 1 — From inside the app (fastest)

Open the Kukdukoo app and make sure you are signed in.
Tap Profile at the bottom of the screen.
Scroll down and tap Delete Account.
Confirm when the app asks. Your account is deleted immediately and you are signed out.

Deletion is immediate and cannot be undone. If you want your order history for your own records, take a screenshot before you delete.

Method 2 — By email

If you cannot open the app — for example you have lost the phone or can no longer receive the OTP — write to us and we will do it for you.

Email: support@pawanveg.in
Subject: Delete my Kukdukoo account
In the message, please give us: the registered mobile number, your name, and which app you used (Kukdukoo, Kukdukoo Partner or Kukdukoo Captain)

We will verify that the request really comes from the account holder, then delete the account within 7 working days and confirm by email. We may call the registered mobile number to confirm before deleting.

What gets deleted

Data	What happens
Your login / account	Deleted immediately — you can no longer sign in
Name, mobile number, email, profile photo	Deleted
Saved delivery addresses	Deleted
Saved location	Deleted
Notification token for your device	Deleted — notifications stop
Delivery partner documents (Captain)	Deleted
Wallet balance	Deleted. Any remaining balance is forfeited, so please use it or ask us to settle it before deleting.

What we must keep, and why

Order and invoice records — kept for up to 8 years. Indian tax and accounting law requires a business to keep its financial records, so we cannot delete past bills. They are kept only as accounting records and are not used to contact you or build a profile of you.
Records required for an open dispute, complaint, or payment that has not been settled — kept until it is resolved.

Shops and delivery partners: if money is still owed to you or by you, please settle it before deleting your account. Once the account is gone we cannot recover the balance.

Changed your mind?

A deleted account cannot be restored. You are welcome to sign up again with the same mobile number, but it will be a fresh account — your old orders, addresses and wallet balance will not come back.

Need help?

Email: support@pawanveg.in
Phone: +91 90092 22683
Address: 143, Gopal Colony, Jhabua, Madhya Pradesh – 457661