This Privacy Policy explains how PawanVeg Service Pvt. Ltd. ("Kukdukoo", "we", "us", "our") collects, uses, stores and protects your information when you use the Kukdukoo apps and website (together, the "Service").
This single policy covers all three of our Android applications:
| App | Package name | Who it is for |
|---|---|---|
| Kukdukoo | com.kukdukoo.customer | Customers ordering chicken, eggs, mutton, fish and restaurant food |
| Kukdukoo Partner | com.kukdukoo.partner | Shops and restaurants that receive and prepare orders |
| Kukdukoo Captain | com.kukdukoo.captain | Delivery partners who collect and deliver orders |
By creating an account or placing an order on Kukdukoo, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
a) Information you give us
- Name — to identify your account and orders
- Mobile number — for OTP login, order updates and delivery calls
- Email address — for account and order communication (if provided)
- Delivery address — house/flat number, street, landmark, city, PIN code
- Profile photo — optional, only if you choose to upload one
- Identity documents (Kukdukoo Captain only) — driving licence, ID proof and vehicle details, which a delivery partner uploads so we can verify who is carrying customers' food and money
- Shop details (Kukdukoo Partner only) — shop name, address, photos, menu, opening hours and bank/payout details
b) Information collected automatically
- Approximate and precise location — see section 2 below, which explains this in detail, including background location in the Kukdukoo Captain app
- Order history — items ordered, amount, date, shop, delivery status
- Device information — device model, operating system version, app version, and a device token used to send you notifications
- App activity and crash logs — to find and fix technical problems
c) Camera and photos
The apps ask for camera and photo access only when you choose to do something that needs it: scanning a QR code, uploading a profile picture, a shop photo, a menu item photo, or a delivery partner's documents. We do not access your camera or gallery at any other time, and we never scan your photo library.
d) Payment information
Kukdukoo currently accepts Cash on Delivery only. You pay the delivery partner in cash when your order arrives. We do not ask for, collect, or store card numbers, UPI IDs, UPI PINs, net-banking credentials or CVV anywhere in the app.
The app also keeps a simple in-app wallet used for refunds, cashback and delivery-partner earnings. This wallet holds only a rupee balance and a list of adjustments — it holds no banking information.
2. Location — what we collect, and when
Location is the most sensitive thing our apps use, so this section sets out exactly what happens in each app.
| App | When location is collected | Why |
|---|---|---|
| Kukdukoo (customer) |
Only while the app is open and in use. Never in the background. | To show shops that deliver to you, to fill in your delivery address on the map, and to work out the delivery distance and fee. |
| Kukdukoo Partner (shop) |
Only while the app is open and in use. Never in the background. | To set the shop's own location on the map when the shop is registered or edited. |
| Kukdukoo Captain (delivery partner) |
In the foreground and in the background — including when the app is closed or not in use — but only while the delivery partner has switched themselves ON as "Available". | To show the customer and the shop where their order has reached, and to offer the delivery partner orders that are near them. |
Background location in Kukdukoo Captain
Delivery partners using the Kukdukoo Captain app share their location in the background — that is, even when the app is closed or not in use. This is what makes live order tracking possible: without it, the map would freeze the moment the delivery partner put their phone in their pocket.
- Background location is collected only while the delivery partner is switched ON as "Available". Switching OFF stops it immediately.
- The delivery partner is shown a plain-language explanation inside the app, and must agree to it, before Android's permission screen ever appears.
- While location is being collected in the background, Android shows an ongoing notification, so it is never hidden.
- Only the latest position and heading are stored, and they are visible only to the customer and the shop attached to that live order, and to our own staff for support.
- The permission can be withdrawn at any time from the phone's Settings, or by signing out of the app.
- Background location is never collected in the customer or the partner app.
3. Why We Use Your Information
| Information | Purpose |
|---|---|
| Name, mobile number | Create your account, log you in, verify identity by OTP |
| Address, location | Show shops that deliver to you, calculate the delivery fee, deliver your order and let you track it |
| Order details | Process and deliver orders, generate bills, handle refunds and complaints |
| Email, notification token | Send order status updates, receipts and important service messages |
| Delivery partner documents | Verify the identity of the person carrying a customer's food and cash |
| Device info, crash logs | Keep the app secure, prevent fraud and fix bugs |
4. Who We Share Information With
We share only the minimum information needed, and only with:
- Shops and restaurants — your first name, order items and delivery area, so they can prepare your order
- Delivery partners — your name, delivery address, and a contact number so they can hand over your order. This access ends after the delivery is completed.
- Customers and shops (of a delivery partner's location) — the live position of the delivery partner carrying that specific order, for the duration of that order only
- Google Firebase (Google LLC) — our apps run on Firebase, which stores our database, files and login system, and sends push notifications on our behalf
- Google Maps and OpenStreetMap — to display maps, search addresses and show delivery tracking
- Government or law enforcement — only when we are legally required to do so
5. How Long We Keep Your Data
- Account data — kept while your account is active. Deleted when you delete your account.
- Live location of a delivery partner — only the latest position is stored, and it is overwritten as they move. We do not keep a history of where a delivery partner has been.
- Order and invoice records — retained for up to 8 years even after account deletion, because Indian tax and accounting law requires businesses to keep financial records. These records are kept in a form that is not used to contact or profile you.
- Crash and technical logs — up to 90 days.
6. Your Rights and Choices
- Access and correct — you can view and edit your name, phone, email and addresses inside the app under Profile.
- Delete your account — you can permanently delete your account and personal data at any time, from inside the app or by writing to us. See our Account Deletion page for the full process.
- Withdraw permissions — you can turn off location, notification or camera permission at any time from your phone's Settings. Some features will stop working: in particular, a delivery partner who withdraws background location can no longer be shown live to customers and will stop receiving orders.
- Stop marketing messages — you can opt out of promotional notifications from the app settings or by contacting us. Order-related messages will still be sent, as they are necessary for the service.
7. Data Security
All data travels over encrypted HTTPS connections. Our database is hosted on Google Firebase with access limited to authorised staff only, and enforced by server-side security rules. Login is protected by OTP verification. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Kukdukoo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has given us their data, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will always show the latest version. If the changes are significant, we will notify you inside the app or by email.
10. Contact Us
For any question, request or complaint about your privacy or your data:
- Email: support@pawanveg.in
- Phone: +91 90092 22683
- Address: 143, Gopal Colony, Jhabua, Madhya Pradesh – 457661
Grievance Officer
As required under Indian law, our Grievance Officer can be reached at:
- Name: Sachin Joshi
- Email: support@pawanveg.in
We aim to acknowledge every complaint within 48 hours and resolve it within 30 days.